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Contact Us

    • New Customers: Please review our FAQs to get instant answer.

    • Existing Customers:
      • Do you know that you can check your order status, tracking number and print invoice online? Login to "My Account" area and review order information along with status and tracking information.
      • Looking for refill instructions? Inkjet and toner refill instructions are available 24 hours on "Refill Instructions" page.
      • Got toner bottle that looks half empty? Please note that amount of toner that you will receive is guaranteed to give you the page yield or number of refills as per the item description. The refill bottle we include is a standard size bottle used for most our toner refills, and is by default larger than the toner it can hold, however the amount of toner in the bottle will be sufficient to produce the page yield that is stated in this item description.

      • When contact us: We will help you much faster if you specify your order number, printer model, product name and describe problem you have. Otherwise we might contact you for all required information.

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    Customer Service

    Phone:(626) 371-7791
    Hours: Monday - Friday 8 am - 5 pm PST
    Closed weekends and all legal holidays
    Mail Address: Refill Bay
    4981 Irwindale Ave, #200
    Irwindale, CA 91706