ORDER BY PHONE: (844) 834-2229

shopping cart · my account · contact us

 
 

Return Policy

At Refill Bay Refills, we value customer satisfaction above everything else. To that extent we offer only the highest products, quick and inexpensive shipping and reliable customer support.


General Return Policy:


Specific Return Policy per Product Category:

EDIBLE INK AND PRINTERS:


COMPATIBLE or REMANUFACTURED PRINTER CARTRIDGES:

Any cartridge returned must be at least 75% full and un-tampered with in order to qualify for return


OEM PRINTER CARTRIDGES:


INKJET REFILLS: (this category includes ink refill kits, bulk inks, and other ink refill related accessories)

It is important to realize that any perceived "quality" or "defective" issues with these products are usually the result of a defective cartridge that is being refilled, and not with the ink that you are refilling into the cartridge. If (before you refill your cartridge) your cartridge is already printing with streaks or lines, or if the cartridge's print heads have dried considerably due to non-use, your cartridge is basically already defective or exhibiting signs of defect, and "refilling" it will not bring it back to life. Don't expect our ink refills to perform miracles - they are intended to refill functional cartridges. It is always recommended to refill an inkjet cartridge BEFORE it completely empties and while it is still printing well, or very soon after it empties so the print heads don't dry beyond repair. Refunds / exchanges can only be offered if you provide a printout that shows that the quality problem is not with the cartridge itself, but rather with the ink in our refills.


TONER REFILLS: (this category includes toner refill kits, bulk toner, and other toner refill related accessories)

It is important to realize that any perceived "quality" issues with these products are usually the result of a defective cartridge that is being refilled, and not with the toner that you are refilling into the cartridge. If (before you refill your cartridge) it is already printing with streaks, lines, or blotches, your cartridge is basically already defective or exhibiting signs of defect, and "refilling" it will not bring it back to life. Don't expect our toner refills to perform miracles - they are intended to refill functional cartridges. It is always recommended to refill only ORIGINAL toner cartridges, or remanufactured cartridges that have NEW PARTS REPLACED (such as the toner cartridges we remanufacture and sell). Since a toner cartridge has multiple moving parts, these parts do wear out and affect quality. Our refills are intended to provide the same quality prints as the last few pages that your cartridge printed before you refilled it. Refunds / exchanges can only be offered if you provide a printout that shows that the quality problem is not with the cartridge itself, but rather with the toner in our refills.


CONTINUOUS INK SYSTEMS:

Most of the issues with the CISS products are related to installation. If these products are properly installed you should have no problems with these products. You can always contact us for technical assistance and we can troubleshoot the problems that you may have. All returns for CISS products are subject to a 15% restocking fee.


* Restocking Fee: A 15% restocking fee will be applied to all returns for a refund if the reason for the return is due to customer error or if the product is marked "defective" by the customer but found to be in working condition


Return Procedure

Here are the rules to follow for your return:


Declined Delivery / Address errors

All refused packages or any returns to Refill Bay due to incorrect address or absence of the recipient, we will process a refund, less any shipping charges that we incurred. A 15% restocking fee will be applied to such returns.