Contact Us

New Customers: Please review our FAQs to get instant answer.
Existing Customers:
- Do you know that you can check your order status, tracking number and print invoice online? Login to "My Account" area and review order information along with status and tracking information.
- Looking for refill instructions? Inkjet and toner refill instructions are available 24 hours on "Refill Instructions" page.
- Got toner bottle that looks half empty? Please note that amount of toner that you will receive is guaranteed to give you the page yield or number of refills as per the item description. The refill bottle we include is a standard size bottle used for most our toner refills, and is by default larger than the toner it can hold, however the amount of toner in the bottle will be sufficient to produce the page yield that is stated in this item description.
- When contact us: We will help you much faster if you specify your order number, printer model, product name and describe problem you have. Otherwise we might contact you for all required information.

Customer Service

Phone:	(877) 722-9559
Fax:	(810) 592-0789
Hours:	Monday - Friday 9 am - 5 pm PST Closed weekends and all legal holidays
Mail Address:	Refill Bay 20058 Ventura Blvd, #157 Woodland Hills, CA 91364 USA Business address and Mail Orders only! No product sold or returns accepted at this mailing address.
Warehouse Location:	Irwindale, CA 91706 USA All orders are shipped from this location! Please use return authorization form above to receive RMA# and product return address.